Your privacy matters to us. Red Chamber Suites ("we," "us," or "our") operates redchambersuites.com and provides adults-only couples retreat accommodations at locations in Killeen, Texas and Tucson, Arizona. This Privacy Policy explains what information we collect, how we use it, and what rights you have — in plain language, without legal jargon.
01
Information We Collect
We collect information in two ways: information you provide directly to us, and information collected automatically when you visit our website.
```
Information you provide directly:
- Contact information — your name, email address, and phone number when you submit a form, make a booking, or opt into our email or SMS list
- Booking information — your selected dates, property location (Killeen or Tucson), number of guests, and any special requests
- Communications — messages you send us via email, contact forms, or SMS replies
- Marketing preferences — whether you've opted into email marketing and/or SMS text communications through our Klaviyo-powered forms
Information collected automatically:
- Usage data — pages visited, time spent on site, referring URLs, browser type, and device information
- IP address — collected automatically when you access our website
- Cookies and tracking technologies — see Section 5 for full details on how we use cookies and Google Analytics
We do not collect or store your payment information. All credit card and payment processing is handled exclusively by Stripe, Inc. When you complete a booking, your payment data is transmitted directly to Stripe's secure servers and is never stored on our systems.
```
02
How We Use Your Information
We use the information we collect for the following purposes:
- To process and manage your booking — confirm reservations, send check-in details, and coordinate your stay
- To communicate with you — respond to inquiries, send booking confirmations, and provide guest support
- To send marketing communications — if you've opted in, send email newsletters, exclusive offers, and availability updates via Klaviyo. You may unsubscribe at any time
- To send SMS text messages — if you've opted in to text communications, send booking reminders, offers, and updates. Reply STOP at any time to opt out
- To improve our website — analyze how visitors use our site through Google Analytics to improve content and performance
- To comply with legal obligations — maintain records as required by applicable law in Texas and Arizona
03
Third-Party Services We Use
We work with trusted third-party providers to operate our website and business. Each has its own privacy policy governing how they handle your data:
```
Service
Purpose
Privacy Policy
Stripe
Payment processing — handles all credit card transactions
Klaviyo
Email & SMS marketing — manages your opt-in preferences and sends communications
Google Analytics
Website analytics — tracks visitor behavior and site performance
CraftedStays / Hostfully
Booking platform — processes reservation requests and manages property availability
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.
```
04
Email & SMS Marketing
When you submit your email address or phone number through our website popup or sign-up forms, you are opting into marketing communications from Red Chamber Suites powered by Klaviyo.
```
- Email — you may receive booking offers, availability updates, exclusive discounts, and brand updates. You can unsubscribe at any time by clicking "Unsubscribe" in any email
- SMS / Text Messages — if you provide your phone number and opt in, you may receive text messages about offers and availability. Message and data rates may apply. Reply STOP to any text to opt out immediately. Reply HELP for assistance
- Frequency — we do not send excessive communications. Email frequency varies; SMS messages are sent no more than a few times per month
- Consent is not a condition of purchase — you are never required to opt into marketing to complete a booking
SMS compliance: By providing your phone number and submitting our SMS opt-in form, you consent to receive recurring automated marketing text messages from Red Chamber Suites. Consent is not a condition of any purchase. Message and data rates may apply.
```
05
Cookies & Google Analytics
Our website uses cookies — small text files stored on your device — and Google Analytics to understand how visitors use our site.
```
- Essential cookies — required for the website to function properly (session management, form submissions)
- Analytics cookies — Google Analytics collects anonymized data about pages visited, session duration, and traffic sources to help us improve site performance. Google Analytics does not identify you personally
- Marketing cookies — Klaviyo uses a tracking pixel and cookies to identify returning visitors and personalize communications if you've opted into our list
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-On. You can also disable cookies in your browser settings, though this may affect site functionality.
```
06
Adults-Only Site Notice
Red Chamber Suites is an adults-only property and our website is intended exclusively for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has submitted information through our website, please contact us immediately and we will delete it.
07
Data Retention
We retain your information only as long as necessary for the purposes described in this policy:
- Booking records — retained for up to 3 years for accounting and tax purposes
- Email/SMS subscriber data — retained until you unsubscribe or request deletion
- Website analytics — Google Analytics data is retained per Google's standard retention settings (up to 26 months)
- Payment records — maintained by Stripe per their retention policies and applicable financial regulations
08
Your Rights
Depending on where you live, you may have the following rights regarding your personal information:
- Access — request a copy of the personal information we hold about you
- Correction — request correction of inaccurate information
- Deletion — request that we delete your personal information, subject to legal retention requirements
- Opt-out of marketing — unsubscribe from email at any time; reply STOP to any SMS
- California residents (CCPA/CPRA) — you have the right to know what personal information is collected, the right to delete it, and the right to opt out of the sale of personal information. We do not sell personal information
To exercise any of these rights, contact us using the information in Section 10 below.
09
Data Security
We take reasonable precautions to protect your personal information from unauthorized access, loss, or misuse. Our website uses HTTPS encryption. Payment data is handled exclusively by Stripe, which maintains PCI-DSS compliance. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
10
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
11
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out:
```
```
